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Cancellation Policy

CONFIRMED ORDERS:
A copy of your order will be mailed, faxed, or e-mailed to you.  Please review your order carefully!  Check each item’s description, pack, price, and the quantity ordered to verify that they match the order you placed with us.

Report any discrepancies to our customer service staff immediately by fax to (815)469-9064, calling (815)469-0961, or emailing  sales@craigbachman.com.                          

NET TERM CUSTOMERS: 
If an import order has already been placed with the factory, any items canceled from a confirmed order will be assessed a cancellation fee of 15%.
ALL CUSTOMERS:
Once confirmed, stock orders may be canceled up to 2 business days without penalty. A 15% re-stock fee will be assessed on orders canceled after this time.
CASH IN ADVANCE CUSTOMERS:
 The 30% deposit is forfeited on any item canceled on a Confirmed Import Order. Orders are subject to forfeiture of deposit if your shipment is delayed beyond your cancel date due to reasons on your end.  This may include, but, is not limited to: your account is on credit hold, we are waiting for final payment, or CBI incurs additional shipping charges due to incorrect shipping information.  

Custom orders cannot be canceled once confirmed and placed with the manufacturer.  In the event you must cancel, your 50% deposit is forfeited, and additional charges may apply.

If you cancel items on a confirmed order, and by canceling, your order is no longer eligible for a promotion or quantity discount, your order total will be recalculated, and additional charges may apply.  However, if an item is canceled by us for any reason and you have already received your special price or promotional discount, the remaining promotional items will not be adjusted.

We make every effort to purchase the items requested.  However, periodically an item will be delayed or canceled, which is beyond our control.  CBI will make every effort to notify you in advance of such delays or cancellations.
PLEASE NOTE:
Processing of an order begins as soon as it is confirmed.  If you change, cancel, or modify orders that are palletized and ready to ship, you will be assessed a $25.00 per pallet break down fee.  This is in addition to any re-stock fee.  This can result in a delay of your shipment.
UNCONFIRMED ORDERS: 
You may make any changes you want to an unconfirmed order, without penalty.  Please note, however, your order will not be placed with our suppliers until we receive your confirmation.  Confirmation of orders after more than 2 weeks after order placement may be subject to price increases and may result in delay or cancellation of items.  Upon receipt of your confirmed order, a CONFIRMATION LETTER will be mailed, faxed, or e-mailed to you.


Please review Craig Bachman Imports, Inc. Customer Terms and Damages, Shortages & Return Policies



Notice: Craig Bachman Imports, Inc. reserves the right at any time to increase prices on customer orders to include any new, additional or reinstated government-imposed tariffs at its sole discretion.

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