The 30% deposit is forfeited on any item canceled on a Confirmed Import Order. Orders are subject to forfeiture of deposit if your shipment is delayed beyond your cancel date due to reasons on your end. This may include, but, is not limited to: your account is on credit hold, we are waiting for final payment, or CBI incurs additional shipping charges due to incorrect shipping information.
Custom orders cannot be canceled once confirmed and placed with the manufacturer. In the event you must cancel, your 50% deposit is forfeited, and additional charges may apply.
If you cancel items on a confirmed order, and by canceling, your order is no longer eligible for a promotion or quantity discount, your order total will be recalculated, and additional charges may apply. However, if an item is canceled by us for any reason and you have already received your special price or promotional discount, the remaining promotional items will not be adjusted.
We make every effort to purchase the items requested. However, periodically an item will be delayed or canceled, which is beyond our control. CBI will make every effort to notify you in advance of such delays or cancellations.