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Damages, Shortages And Return Policy

The merchandise shipped is tendered to the carrier in good condition.  It is critical to inspect your shipment immediately.  We are willing to assist you with filing any claim with the carrier for damage or shortage of product on the shipment.  

Any damage or shortage to a shipment MUST BE NOTED on the carrier’s delivery receipt.  Our merchandise was tendered to the carrier on shrink-wrapped pallets.  Any visible damage or shortage MUST BE NOTED ON THE FREIGHT BILL BEFORE THE DRIVER LEAVES YOUR DOCK.  The driver delivering the goods must sign the notation.

We would like to take this opportunity to remind all of our customers of the proper shipment receiving procedures. At the time of delivery, it is your responsibility to count the cases (not pallets). If you sign your delivery receipt for case count, and later determine that you are short product, CBI will not be able to process your claim with the freight carrier, due to the delivery receipt being signed “CLEAR”.

At CBI, we ship all orders as cases, not pallets, with all product machine wrapped before every shipment leaves our facility.  Therefore, all shipments received must be counted as cases and not pallets.  At times, trucking companies may break down our wrapped pallets.  Their charge is for delivering cases so please count all cases; the trucker must wait for your count.

It is your responsibility to note if anything appears to be incorrect or if any product appears to be damaged or short. You must note any discrepancy on the delivery receipt.  We ask that you also report this to CBI, as this will help us aid you in filing a timely claim with the carrier.

If you discover concealed damages or loss, notify the carrier and our Customer Service Staff within 5 business days upon receipt of shipment. When notifying the carrier, request an inspection. THIS IS ESSENTIAL. The Carrier will not accept responsibility unless notified immediately.

Do not destroy any product, paperwork, or packing material until after the inspection and approval of CBI. Some claims may require return of damaged goods to carrier or CBI.

CBI does not accept returned merchandise without authorization from our Customer Service Staff.  Report any returns due to damage or product error by calling 815.469.0961.

Product returns not due to damage or product error must be in the original cases. No partial case returns will be accepted. Net Term Customers: A 25% re-stocking fee will be assessed. Pre-Pay Customers: A 25% re-stocking fee will be deducted from the returned product credit. 

Please pay all invoices in full. A credit memo will be processed to make any adjustments required. If you have a dispute with us, please provide the proper amount of backup so we may issue the proper credit. To maintain your credit standing with CBI, please do not hold up payments until an adjustment has been made. 

Please review Craig Bachman Imports, Inc. Cancellation and Customer Terms Policies

Notice: Craig Bachman Imports, Inc. reserves the right at any time to increase prices on customer orders to include any new, additional or reinstated government-imposed tariffs at its sole discretion.

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